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What You Need to Know Before Using eac365

Access to eac365 depends on your local law and the eligible regions we serve — read these terms carefully before you open an account or make any deposits via bKash, Nagad, or Rocket.

Jurisdiction-dependent accessBangladesh-specific eligibility rulesbKash, Nagad, Rocket wallet termsAccount holder obligationsPolicy contact available
eac365 What You Need to Know Before Using eac365
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data, wallet details, and transaction records are stored securely and are not shared with third parties for marketing purposes. We collect only what we need to verify your identity and process your payments through bKash, Nagad, and Rocket. You have the right to request a copy of the data we hold against your account, and you can ask us to correct inaccurate records at any time through our support channels.

Cookie and Tracking Policy

We use session cookies to keep your lobby state and login active. Analytics cookies help us understand which pages load slowly on mobile — you can manage these from your browser settings at any time.

Account Data Retention

We retain your account records for as long as your account is active and for a period after closure as required by our operational obligations. Closed accounts are anonymised after that retention window passes.

Payment Data Handling

Wallet identifiers — your bKash, Nagad, or Rocket numbers — are stored in encrypted form. We use them only to match incoming deposits and outgoing withdrawals to your account; we do not store your wallet PIN.

Requesting Changes to Your Record

To correct, update, or request deletion of your personal data, contact us via live chat or email with your account ID. We will confirm receipt and respond within a reasonable time frame.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about your eligibility, a dispute over account terms, or a request related to your personal data, our support team handles these separately from general account help. Reach out through the channel that fits your situation — we aim to respond to legal queries with more detail than a standard support ticket.

Email Support Send legal or account-terms queries to our support email. Include your registered account ID and a short description of your concern so we can route it correctly.
Live Chat Open the chat widget from any page on eac365. For legal matters, select the account or policy option from the menu so your message reaches the right team.
Account Help Centre Log in, go to your account settings, and use the help section to submit a formal query. Attach any supporting documents — wallet screenshots, transaction IDs, ID copies — directly from that screen.

Legal and Eligibility Questions Answered

These are the questions we get most often from account holders in Bangladesh around legal terms, data rights, and account eligibility. If yours is not here, reach out directly through live chat or email.

No. We do not make that call for you. Access depends on your local law and eligible region. You need to check your own legal standing before opening an account or making any deposit.

Wallet identifiers are anonymised after the account retention period ends. During that window they remain encrypted and are not used for any purpose other than matching your historical transactions.

Yes. Contact us via live chat or our support email with your account ID. We will confirm the request and send your data summary within a reasonable period, typically a few working days.

We verify identity before releasing larger withdrawals or where account activity triggers a review. Submit a valid ID document through the account help section and the hold is reviewed promptly.

Material changes are posted on this page with a revision note. Continuing to use the platform after an update is posted means you accept the new terms. We recommend checking this page periodically.

Yes, where we have grounds to believe eligibility rules are not being met. In that case we will contact you through your registered details to clarify the situation and discuss your account balance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.