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How eac365 Handles Your Personal Information

This Privacy Policy explains exactly what data eac365 collects when you open an account, deposit via bKash, Nagad or Rocket, or browse the lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and session transparencyYour right to request data changesBangladesh-region eligibility applies

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Data We Collect and Why We Collect It

eac365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We record this to verify your identity, process deposits and withdrawals, and keep your wallet linked correctly

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to your account. During active sessions, we also collect device type, browser data, IP address and in-session activity logs. This helps us detect irregular access and protect your account from unauthorised use. We do not sell your personal data to third parties. Payment reference numbers from
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bKash, Nagad or Rocket transactions are stored only as long as needed for financial reconciliation and dispute resolution. If you contact our support team, the conversation record is retained to maintain continuity across queries. Data we hold is processed for the sole purposes of account operation,
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fraud prevention and service improvement. Where our systems use cookies to recognise returning sessions, you can manage those through your browser settings. Your use of eac365 and the scope of this policy are subject to your local law and the eligible regions in which the platform
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operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Retention and Account Security

We apply encryption to data in transit and at rest, covering account credentials, payment references and session tokens. Your bKash, Nagad or Rocket account numbers are never stored in plain text — they are masked after verification. We retain personal data only for as long as your account remains active or as required for financial and legal record-keeping. Once a retention period ends, data is deleted from live systems on a scheduled basis. You can request a copy of the data we hold or ask us to correct inaccuracies at any point.

Encrypted Storage

Account credentials and wallet references from bKash, Nagad and Rocket are encrypted at rest. Plain-text storage of payment details is not used anywhere on the platform.

Cookie Controls

Session cookies help us keep you logged in across lobby pages. You can clear or block these through your browser; doing so may affect how some account features load.

Data Retention Schedule

We keep your account data while your account is active and for a period after closure as required by financial record obligations. After that window, data is deleted from live systems.

Access Requests

You can ask us at any time to confirm what personal data we hold, correct anything inaccurate, or request deletion where no legal retention obligation applies.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data we hold about your account — including wallet records tied to bKash, Nagad or Rocket — our support team handles those requests directly. Send a written request through live chat or email and we will confirm receipt and next steps. Response times depend on request complexity, but we acknowledge every submission.

Live Chat Start a live chat session from your account dashboard to raise a privacy request or ask about data held against your profile.

Email Support Write to our support email with your registered account details and the specific data request. We handle bKash, Nagad and Rocket wallet queries separately for accuracy.

Account Settings Some data preferences — like communication opt-outs and cookie settings — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on eac365

These answers cover the privacy questions we hear most often — from data access rights to how your bKash or Nagad details are handled after a transaction clears.

We collect your name, phone number, email and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged for security and account verification purposes.

Payment references are stored in masked form only. Your full bKash or Nagad number is not held in plain text. Records are kept only as long as needed for reconciliation and dispute resolution.

Yes. Send a request through live chat or email with your registered account details. We will confirm what data we hold and provide a summary within a reasonable timeframe.

Contact support via live chat or email with a written deletion request. Where no legal or financial retention obligation applies, we will remove your data from live systems and confirm when done.

We do not sell personal data. Data may be shared with payment processors like bKash, Nagad or Rocket only to the extent needed to complete a transaction or verify your account.

The policy applies to all accounts on eac365, but your access to the platform and the legal weight of these terms depend on your local law and the eligible regions where eac365 operates.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How eac365 Handles Your Personal Information

Data Handling, Retention and Account Security

Encrypted Storage

Cookie Controls

Data Retention Schedule

Access Requests

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on eac365

01 What personal data does eac365 collect when I open an account?

02 Is my bKash or Nagad account number stored after a deposit?

03 Can I request a copy of the data eac365 holds about me?

04 How do I ask eac365 to delete my personal data?

05 Does eac365 share my data with third parties?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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